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Enroll members

Role requiredStaff: Member data

What you’ll achieve: your members join your club with one link. They install the app, and it opens directly on your club: your logo, your onboarding form, and then your events and plans. You don’t create any accounts, and nobody has to search for your club.

Club admin · Club ManagerOn the Dashboard, under Share Club Links, click Onboarding Invite. The link is copied to your clipboard.

New member · her phonePaste it wherever your members are, like the club’s WhatsApp group. The chat shows a card with your club’s name.

New member · her phoneCarla taps the link. She doesn’t have the app yet, so she installs it from the store.

New member · her phoneThe app opens on your club: your logo, “Welcome to BV Playa Norte”. She creates her account and fills in your onboarding form.

Club admin · Club ManagerHer request lands under Members → New Members, with the form completed. Select it and click Accept Members.

New member · her phoneHer app is now in Club mode: your logo at the top, your calendar full of trainings and your plans ready to book.

Section titled “How the invite link works”

Every club has one invite link, the Onboarding Invite. You can share it anywhere: a WhatsApp or Telegram group, an email, your Instagram bio or a poster.

  • It knows your club. Whoever opens it lands on your club, even if they don’t have the app yet. The link survives the trip through the App Store or Google Play, so the app opens on your club the first time it starts.
  • It carries your onboarding form. New members answer your questions while they sign up, so their member file arrives complete.
  • You stay in control. Every new member arrives as a request that you accept.
  • Their app becomes your club’s app. After joining, the app opens in Club mode, with your logo at the top, your calendar and your plans. The app icon on their phone stays Volley World; everything inside shows your club.
Section titled “Share your invite link”
Open the Dashboard in Club Manager
  1. In Club Manager, open the Dashboard.
  2. At the top of the dashboard, under your greeting, find Share Club Links and click Onboarding Invite. The pill turns green and says Link copied to clipboard: the link is on your clipboard.
  3. Paste it wherever your members are: the club’s WhatsApp group, an email to your players, a message to a new beginner.

When you paste the link into a chat, the chat shows a preview card with your club’s name (Join BV Playa Norte on Volley World), your description and your banner. Members can see what they’re tapping on.

What your new member experiences

Section titled “What your new member experiences”
  1. They tap the link. On Android they go straight to Google Play. On an iPhone a short page appears first, Open this in Volley World, with Download on the App Store.
  2. They install the app and open it. The first screen already shows your logo, followed by Welcome to BV Playa Norte and Log in or Sign up.
  3. They create their account. Name, email, password, gender and a profile photo. Their country and province are pre-filled from your club. Then they confirm their email.
  4. The app asks a few quick questions about their sport and playing level. The animation skips these.
  5. They fill in your onboarding form, titled Crea tu Ficha: exactly the questions you set up, with your logo on top. When they save, their request reaches you.
  6. They’re in. The app opens in Club mode: your logo at the top, My Club with your Calendar, Choose your Plan (subscriptions, training packages and licences), Payments and Session Packages.

Accept new members

Section titled “Accept new members”

Every member who joins through the link arrives as a request. Accept them in bulk, and let the app greet each one with your own welcome message.

Club admin · Club ManagerOn Member Requests, click the gear next to Accept Members. Tick Send a welcome message on accept, write your message and save. A green dot shows it is on.

Club admin · Club ManagerTick the requests you want and click Accept Members. Confirm, and Club Manager files their forms, accepts them and sends your message to each one.

New member · her phoneA moment later Carla’s phone lights up: a message from Laura, with your text.

New member · her phoneShe taps it and lands in a private chat with you. The message comes from your own account, not a robot.

New member · her phoneShe can answer right there. Her reply reaches you under Members → Messages.

  1. In Club Manager, open Members → New Members. The list is titled Member Requests.
  2. Once: click the gear next to Accept Members. Tick Send a welcome message on accept, write your Message and click Save. A green dot on the gear shows it’s on. From now on it goes out with every acceptance.
  3. Check the requests. Traffic Source shows how each person came in (DeferredDeepLink means they installed the app from your link, ClubInviteLink means they already had it). The Form column shows Completed once they’ve answered your onboarding form.
  4. Tick the rows you want (or the header box for the whole page) and click Accept Members.
  5. In Confirm membership, click Accept. Club Manager files their onboarding answers, accepts them and sends your welcome message to each one. When it’s done, the dialog closes and they’re gone from the list.

Each new member gets your message as a private chat from your own account, with a push notification on their phone. They can reply right there, and their answers reach you under Members → Messages.

Add a member manually

Section titled “Add a member manually”

For someone who won’t use the link, for example an older member without a smartphone:

  1. Open the add-member flow and fill in Name, Last name and Email (all required), plus optional Gender, Phone number and Birthdate (DD/MM/YYYY).
  2. Save. If the email doesn’t belong to a Volley World account yet, Club Manager asks How should this person be added?:
    • Send an invitation (recommended): they get an email with a link, choose their own password, and their account and member file are created when they click it. Nothing is created before that.
    • Add without app access: the member file is created right away, with no account, no app access and no email. You can still invite them later.

Troubleshooting

Section titled “Troubleshooting”
The member installed the app but it didn’t open on our club

On an iPhone the club is handed over through the clipboard when they tap Download on the App Store. If they installed the app some other way, or declined the paste prompt, the app starts without your club. The fix: tap the invite link again now that the app is installed. The app then asks Would you like to join this club?

The link opens our club page instead of the form

Your club has no active onboarding form. Create one under Members → Forms → + Add Form → Onboarding Form. The link picks it up automatically, so there’s no need to share a new link.

A new member isn’t in the list

Look under Members → New Members, not the main member list: until you accept them, they’re a request. If they aren’t there either, they didn’t finish joining. A member who already had the app has to tap Join club in the dialog, and a new member has to complete the sign-up.

”This email address already has a member-file in your club.”

An email can only be enrolled once per club. Search your existing members for that address instead of adding a duplicate.

The birthdate is rejected

Birthdates can’t be in the future, and an age over 150 is refused. Check the day/month/year order (DD/MM/YYYY).

Section titled “Related”
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