Federation settings

Who does thisFederation head admin

What you’ll achieve: your federation presented the way you want in the Volley World app, and your Stripe account connected so teams can pay sign-ups online.

Prerequisites: you are your federation’s head admin — the person who created the federation. Other staff can open Settings but not change it.

Open the Federation app→

Click Settings in the sidebar. It has three cards: Federation name, Online payment and Bug report.

Your federation’s public information

This info is visible to everyone in the Volley World App.

1. Click Federation name (Configure basic information).
2. Edit what you need:
   • Federation alias — The name everyone sees in the Volley World App. Required, and unique per country.
   • Description — up to 2,000 characters.
   • Which sports does your federation govern? — Indoor Volleyball, Beach Volleyball, Beach Tennis, Footvolley, Table Volleyball, Grass Volleyball.
   • Images — the Federation logo (a square PNG or JPG, at least 200×200 px) and a Promotional banner.
3. Click Save. The images upload when you save: Changes saved.

Only the head admin saves

For everyone else the fields are read-only and there is no Save button: Only for federation staff — the federation’s head admin. Your federation’s country and region cannot be changed here; write to hola@volleyworldapp.com if they are wrong.

Connect Stripe

Online payment — Connect Stripe to take card payments for competitions and licences. Payments go to your federation’s own Stripe account; Stripe pays them out to your bank.

2:58

Connect Stripe without mistakesCC

Read the transcript

Connect Stripe in five minutes? You can… if you don't rush. Stripe has to know exactly who your club is, and it checks every detail. One mistake, and your account stays on "pending". So let's get it right from the start.

First things first: create your Stripe account from here, with the "Connect to Stripe" button in Volley World. Not on Stripe's website or app: an account opened on your own is not linked to your club. And before you click, put three things on the table.

One: your club's official document, the registry extract or the statutes, showing name, address and registration number. Two: the club's tax ID. Three: the IBAN of the club's bank account. And your ID card or passport, the one of the person filling in the form. Club in another country? Stripe supports it too, and tells you during onboarding exactly which documents your country needs.

Stripe's first question: what type of business are you? Four doors. Independent coach: that's you, with your personal details and your own bank account. Private company: the company, plus everyone who owns more than twenty-five percent. Federation: a non-profit organisation. And the most frequent case, a sports club or association: also "non-profit". Never "individual" with the president's details: Stripe spots it, and the account stays on pending.

Now, the details. The legal name, exactly as in the registry: "Volleyball Club Marina", not "VC Marina". The registered address, not the sports hall's. The club's tax ID. Your website or Instagram profile, showing the club's name and what members pay for. And a clear description: "volleyball membership fees and trainings". Then your board: name, date of birth, address and role of every member, as in the registry. In Europe, everything is checked before the first payment. There is no "I'll fill it in later".

Your identity: full name as on your ID. If Stripe can't match you automatically, it asks for a quick selfie, or two documents: your ID, both sides, and a recent bill with your home address. Photos in colour, not cropped, no screenshots. And the IBAN: in the club's name. Never the president's or the treasurer's account.

One last tip: "Save for later" brings you back to Volley World… but you're not done. Reopen the link until all five steps are green. And if Stripe asks for anything else, you'll see it right here, on your status card. Papers at hand, no rush, and in ten minutes your club gets paid online. Let's go!

This video was recorded for clubs in the Club Manager; the Stripe steps are the same for a federation.

1. Click Online payment. On Stripe Connect setup, click Connect to Stripe. Stripe’s own onboarding opens.
2. Complete Stripe’s form — identity, the federation’s details, bank account — and come back.
3. Click Refresh status. The tracker moves through five steps as Stripe confirms them: Account created, Details submitted, Verification, Payments enabled, Payouts enabled. If you stopped halfway, Continue setup on Stripe takes you back.
4. When everything is done you’ll see Your Stripe account is fully active! — Open Stripe dashboard takes you to Stripe.

Card	What to do
You’ve done your part	Stripe is reviewing. Wait, then Refresh status.
Action required	Stripe needs additional information — click Resolve and complete it on Stripe.
Payouts paused	Payments work, payouts to your bank are on hold — check your Stripe dashboard.
Account rejected	Contact Stripe support.

Other staff see a padlock on the card: Only the federation’s head admin can connect the Stripe account.

Report a bug

Bug report (Report a bug or issue with the app) opens the bug report form in a new tab, with your federation’s name already filled in.

What’s next

• Federation calendar — add a competition with paid sign-up.
• How payments work — what happens to a payment on Volley World.

Troubleshooting

• The fields are greyed out. You are not the head admin. Ask them to make the change.
• “Already taken” next to the alias. Another federation in your country uses that name. Choose a variant.
• “Could not save your changes.” Check your connection and click Save again.
• I finished on Stripe but the steps aren’t done. Stripe confirms with a delay. Click Refresh status again after a moment; the page shows when the status was last updated.