Troubleshooting
Payments & Stripe
Section titled “Payments & Stripe”“Access denied” on the payment tile — only an admin can connect Stripe. Ask your club’s account owner to complete it.
Onboarding steps aren’t turning green — status comes from Stripe’s webhooks. Wait a moment and tap Refresh Status; the “Last updated” line shows the last sync.
“Action Required” on Stripe — Stripe needs more info. Tap Resolve on Stripe Dashboard, complete it, then Refresh Status.
A member can’t pay — the club’s Stripe account must be fully connected. If a player sees “Organizer needs to confirm Stripe Account”, the club should finish connecting Stripe.
Club setup
Section titled “Club setup”Can’t create a level — you may have hit your plan’s level cap (Free 3, Community 5, Club PRO 25). Upgrade or reuse existing levels.
Can’t create a subscription — the unit price must be greater than 0, and the product name allows only letters, numbers and -_.&/.
Members
Section titled “Members”Members won’t accept in bulk — bulk accept stops at your plan’s member limit (QUOTA_EXCEEDED). Upgrade to accept the rest.
Onboarding answers didn’t fill the member file — only form questions mapped to a member-data field copy automatically. Map them in the form builder.
Can’t add a member — an email can only be enrolled once per club, birthdates can’t be in the future, and the welcome message only sends when it’s switched on and non-empty.
Events
Section titled “Events”“Check event information” — the event name must be 5–40 characters and max athletes 1–999.
No recurring-date option — recurring dates only appear for non-competition events (trainings/camps), not tournaments.
Tournaments
Section titled “Tournaments”Public sign-up page won’t load — the tournament needs a sign-up form (with team questions) linked, and Registrations switched on.
Can’t generate a bracket — the group phase needs completed results first; teams must be correctly assigned to their subdivision.
Can’t close the tournament — every match must be Finished, and the final ranking must be ready (results complete).
Can’t delete a team — a team already in a group or with matches can’t be deleted; remove its groups and matches first.
Still stuck?
Section titled “Still stuck?”Use the search bar (press /) to find a specific guide, or check the FAQ.