FAQ
Clubs & plans
Section titled “Clubs & plans”Is Volley World free to start? Yes. The Free plan costs nothing and supports up to 500 members. You can upgrade to Community or Club PRO as your club grows. See pricing & limits.
Can one account run more than one club? An account owns one club. To run several, use separate accounts.
Payments
Section titled “Payments”How do payments reach my club? Through your own Stripe account. Once you connect Stripe, members pay in-app and Stripe pays out to your bank, minus the payment cost. See how payments work.
What does a payment cost the club? One total cost per payment, payment processing included — 3% + €0.25 on Free, 2.5% + €0.25 on Community, 2% + €0.25 on Club PRO, for standard EEA cards, Bizum, Apple Pay and Google Pay. Premium, corporate and non-EEA cards cost more — up to about 1.3 points more, at the card network’s rate. Subscriptions paid by direct debit cost 0.2 points less, and every subscription additionally carries 0.7% for recurring billing, charged once a month. See pricing & limits.
What does that look like on a real training? Take a training you sell for €15. The member pays €15 by card; the payment cost comes off the top, and the rest is settled to your own Stripe account:
| Your plan | Percentage | Fixed | Total cost on €15 | Your club receives |
|---|---|---|---|---|
| Free | 3% | €0.25 | €0.70 | €14.30 |
| Community | 2.5% | €0.25 | €0.63 | €14.37 |
| Club PRO | 2% | €0.25 | €0.55 | €14.45 |
That is the whole cost of a standard card payment — nothing is charged on top. See how payments work.
Can I refund a payment? Yes — admins can issue full or partial refunds from the app.
Members
Section titled “Members”How do people join my club? There’s more than one way, and they all end in the same place — a request in member requests that you approve.
- Your invite link. Any admin can generate the club’s invite link from the home screen of the mobile app, then share it however they like (WhatsApp, email, a poster). Someone who opens it is walked straight into joining your club — signing up first if they don’t have an account yet. The invite is a copyable link; there’s no QR code.
- Your club’s web page for players. Players can also open your club in the Volley World web app and register from there, without anyone sending them anything.
Either way, if you’ve attached an onboarding form, they fill it in on the way, and their request lands with you to approve.
Can parents manage their kids? Yes. Parents add children under family accounts and choose who they’re paying for at checkout. A child too young to hold their own account is registered by a parent from that screen.
Levels
Section titled “Levels”How is my level decided? A player has two levels in Volley World, and they’re independent:
- The Volley World App Level is global — a number from 1 to 10, held separately for each sport. An initial questionnaire sets your starting point, and from then on it moves by itself with your results: a little for competitive matches you save in the app, considerably more for competitions organized in the app. Nobody assigns it.
- The club level is local — each club invents its own ladder (its names, its rungs) and the club’s coaches assign a player to one. It only means something inside that club.
Assigning a club level never changes an app level, and results never change a club level.
Tournaments
Section titled “Tournaments”How do teams sign up? Open registrations and share the public sign-up link — see publish the sign-up link and the participant guide register a team.
Can players pay separately? Yes, a two-player team can split the payment.
Where do spectators watch live? Through the tournament’s Spectator link, which opens the live view in the Volley World app — see follow live results.
Federations
Section titled “Federations”What does Volley World cost for a federation? Federation accounts are not on the club plans: Volley World builds a product customized to each federation, and its price is agreed with you. You try the standard product at no cost, then book a free 30-minute call from the card on your Dashboard; in that call we agree your modules, rules, integrations and the price. See pricing & limits.
How does a federation get started? Sign up in the Federation app at federationapp.volleyworldapp.com and use the standard product straight away, at no cost. A Volley World admin checks by hand, within 24 hours, that it is a real federation; until then everything keeps working and the Dashboard shows a pending notice (see Staff & verification). Then book your free 30-minute onboarding call from the card on your Dashboard to shape the product around your federation.
What is included, and what is on request? The calendar, leagues, tournaments, the referee pool, the actas archive and settings are there from day one — and so are the Player database, the Club database and Player licences, which show the clubs affiliated with your federation (clubs ask, you approve). Extras such as Job trainings are switched on per federation, on request — see Modules on request.
Is the digital scoresheet (acta) official? The digital scoresheet is signed by the captains and the referees, closed and sealed by the server with a fingerprint, which you can check again at any time in the actas archive. Whether it replaces the paper acta in your competitions is decided by your federation’s own regulations. See Sanctions, sealing & offline scoring.
Which rulebooks can a league use? Any rulebook from the Rulebook Manager — the standard presets or your own. See Rulebooks.
Can clubs ask to move a match? Yes — a club can ask for a new date or time for a playing day; the opponent gives its opinion and you accept or decline. See Club date change requests.
Languages
Section titled “Languages”Which languages do the docs support? English, Spanish, Italian, French, Portuguese, German, Dutch and Czech today, with more to come. Pages not yet translated fall back to English.