Connect Stripe
What you’ll achieve: your club can accept online payments — for memberships, events, session packs and more — with money paid out to your bank account by Stripe.
Prerequisites: you must be an admin. Have the details Stripe asks of a business or sole trader ready: identity document, business info and an IBAN for payouts.
Read the transcript
Connect Stripe in five minutes? You can… if you don't rush. Stripe has to know exactly who your club is, and it checks every detail. One mistake, and your account stays on "pending". So let's get it right from the start.
First things first: create your Stripe account from here, with the "Connect to Stripe" button in Volley World. Not on Stripe's website or app: an account opened on your own is not linked to your club. And before you click, put three things on the table.
One: your club's official document, the registry extract or the statutes, showing name, address and registration number. Two: the club's tax ID. Three: the IBAN of the club's bank account. And your ID card or passport, the one of the person filling in the form. Club in another country? Stripe supports it too, and tells you during onboarding exactly which documents your country needs.
Stripe's first question: what type of business are you? Four doors. Independent coach: that's you, with your personal details and your own bank account. Private company: the company, plus everyone who owns more than twenty-five percent. Federation: a non-profit organisation. And the most frequent case, a sports club or association: also "non-profit". Never "individual" with the president's details: Stripe spots it, and the account stays on pending.
Now, the details. The legal name, exactly as in the registry: "Volleyball Club Marina", not "VC Marina". The registered address, not the sports hall's. The club's tax ID. Your website or Instagram profile, showing the club's name and what members pay for. And a clear description: "volleyball membership fees and trainings". Then your board: name, date of birth, address and role of every member, as in the registry. In Europe, everything is checked before the first payment. There is no "I'll fill it in later".
Your identity: full name as on your ID. If Stripe can't match you automatically, it asks for a quick selfie, or two documents: your ID, both sides, and a recent bill with your home address. Photos in colour, not cropped, no screenshots. And the IBAN: in the club's name. Never the president's or the treasurer's account.
One last tip: "Save for later" brings you back to Volley World… but you're not done. Reopen the link until all five steps are green. And if Stripe asks for anything else, you'll see it right here, on your status card. Papers at hand, no rush, and in ten minutes your club gets paid online. Let's go!
- Open Settings and tap the Online Payment tile.
- On the Stripe Connect Setup screen, tap Connect to Stripe. Stripe’s hosted onboarding opens in a new tab.
- Complete Stripe’s form (identity, business details, bank account) and return to Club Manager.
- Tap Refresh Status. The tracker advances through five stages as Stripe confirms them: Account Created, Details Submitted, Verification, Payments Enabled, Payouts Enabled.
- When everything is green you’ll see Your Stripe account is fully active! From here Open Stripe Dashboard takes you to Stripe, and Back to Settings returns you to the club.
Troubleshooting
Section titled “Troubleshooting”The tile says “Access denied”
Only an admin can connect Stripe. If you’re not the account owner, ask them to complete this step. The payment tile is disabled for non-admins.
An orange “Action Required” card appears
Stripe needs more information. Tap Resolve on Stripe Dashboard, complete what Stripe asks, then come back and tap Refresh Status.
I finished on Stripe but the steps aren’t green
The status updates from Stripe’s webhooks. Give it a moment and tap Refresh Status again; the “Last updated” line shows when it last synced.